Windshield Chip and Crack Repair Questions and Answers

Q. What advice do you have for a customer hiring a windshield repair company?

A. A few things you need to know before calling for repair. Is the repair company using high quality resins and professional windshield repair equipment that produce high quality finished repairs, or some guy that has a plastic syringe and a suction cup and some stickers. When an object strikes your windshield and either chips or cracks it, cover the break with clear tape. If the break is in your direct frontal vision cover with tape as soon as you reach your destination to keep moisture and dirt out. You must repair chipped or cracked windshields correctly the first time as you can't repair that same spot over again if it didn't come out looking good, your stuck with it. Repairs must be done right the first time. When you see the guy that claims five-minute repairs look out as you can't even set up the equipment in five minutes! With this in consideration call for a mobile windshield chip and crack repair specialist for a quote and ask a few questions about their equipment and the resins they use, and if they guarantee their repairs. How long it will take, it should take between a half hour to forty-five minutes if they don't know or are not sure call another windshield repair company.

Q. What customers should know about the trade? And Some secrets to share?

A. Make sure the equipment used to repair your windshield is of professional quality and not a $9.00 do it yourself kit and some kid claiming high quality repairs. Quality windshield repair kits cost a thousand dollars or more. Make sure the technician doing the repairs has the skills needed and has at least one year experience in-house under supervision. The windshield repair industry requires 80% visual improvement. Most repair specialists strive for 95% plus visual improvement. The reason for this is that once a repair is attempted and not done properly the first time your stuck with that repair, as you can't do it over again! I have seen repairs where a drop of glue placed over the break, cured and called good. Someone paid for that repair that will likely fail and crack-out.

Q. What makes a good windshield repair company?

A. When customer satisfaction is the number one goal of the company and guaranteeing repairs for life,being a perfectionist at repairing windshield chips and cracks is always a good thing. Pride in quality repairs and stopping a rock chip from cracking out saving costumers hundreds of dollars on windshield replacement. What concerns me the most is safety, cracked windshields that have not been properly repaired are dangerous. Say you are driving down the freeway at 70 mph, and another rock smacks your windshield in the same spot, what do you think could happen? God forbid your driving the family with that cracked windshield and get in an accident where the air bags deploy. A cracked windshield may not support the pressure from the air bag and the windshield breaks out and the airbag can't give proper cushioning for you or your passengers! Safety is number one which brings us back to customer satisfaction. When a windshield is beyond repair they should not even try to repair it and recommend windshield replacement for safety reasons.

Q. What do good mobile windshield repair techs thrive on?

A. A satisfied customer is what makes you feel good and when after a repair is complete the customer says I can't even find the repair, along with the knowledge of restored integrity and safety. Glass is very fragile and volatile and takes a gentle hand when working on chipped and cracked auto glass to prevent cracking out. Every repair is different and presents a new challenge to overcome. The freedom of not being tied behind a desk and interaction with different people, providing safety to their windshield and making new friends along the way is what most mobile windshield repair technicians thrive on.

Mark is in the mobile Windshield Crack Repair business and gives advise on how to save yourself some time, trouble and money. Come read more about Mobile Windshield Chip Repair.